Frequently Asked Questions

Everything you need to know about shopping with Medisa

How do I determine the right size for my order?

Each product page features a detailed 'Size Guide' button. We provide specific measurements for every garment to ensure a perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

What is Medisa's return and exchange policy?

We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal, and we will provide a prepaid shipping label for your convenience.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 day delivery. You will receive a tracking number via email as soon as your order ships.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and 'Buy Now, Pay Later' services via Klarna.

Are Medisa products ethically manufactured?

Yes, sustainability and ethics are core to our brand. We partner exclusively with factories that guarantee fair wages and safe working conditions. We also prioritize the use of organic cotton and recycled materials where possible.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement. After this window, the order has likely entered our fulfillment process and cannot be changed.